Payment is handled by credit card processor Stripe
Autopayments are scheduled based on the term of the stay.
First month fee is charged upon booking confirmation
Second payment is billed 15 days after check-in (for stays over 45 days)
Subsequent payments are billed every 30 days thereafter (for stays over 60 days)
We will apply a flat monthly fee based on your reservation dates. Your last payment will be prorated as needed.
CANCELLATION POLICY
We host monthly stays with a minimum stay of 32 nights per Chicago restrictions on short-term rentals. Our calendar books up 3-6 months in advance with stays averaging three months. Therefore cancellations have a very detrimental impact on our ability to secure new reservations, particularly shorter notice cancellations. Regardless, we offer a reasonable graduated cancellation policy to offer our guests as much flexibility as possible. •
Prior to Check-in
Cancel within 48 hours of booking and 90 days in advance for full refund.
After 48 hours of booking, $500 cancellation fee if cancelled at least 90 days in advance.
Less than 90 day notice:
75% refund of first 30 days. Full refund of remaining days.
Less than 60 day notice
50% refund of first 30 days. Full refund of remaining days.
Less than 30 day notice
First 30 days non-refundable. Full refund of remaining days.
After Check-in
At least 30 day notice - $500 cancellation fee - Full refund of remaining days
At least 15 day notice - 25% refund of unused days up to 30 days from notice. - Full refund of any days beyond 30 days from notice.
Less than 15 days notice: - No refund for days within 30 days of notice - Full refund of any days beyond 30 days from notice.
HOUSE RULES
No parties or events
No smoking in unit. Smoking outside only
Check-in time 3pm
Check-out time 11am
Noise: Guests must be quiet and considerate of neighbors at all times
CLEANING
Guest must maintain unit in a clean and tidy manner at all times. Basic cleaning supplies are provided in each unit for guest use.
Prior to check-out, please remove all personal items and tidy up. Do not leave any food items behind as this creates extra work for cleaning crew to assess and throw out. If unit is left in dirty condition, there will be a minimum $250 Extra Cleaning Fee charged to guest
Cleaning fee of $95 is applied to each reservation to help offset the cost of the deep clean and washing of all linens we perform as part of returning the unit back to its move-in ready clean condition.
DAMAGE
Please report any damage that occurs to the property or furniture during your stay so that we can be aware and either address it or have a plan to address after your stay. Should you observe any damage upon check-in, please report it so that you will not be held responsible.
